Privacy Policy
Effective Date: June 29, 2025
At Red Box SRL ("Red Box", "we", "us", "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our products and services — including our POS systems, ERP integrations, and connected platforms.
1. Information We Collect
Information You Provide
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Account Information: Name, business name, email address, phone number, username, and password when you register for our services.
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Business Details: Company RNC, tax data, location, and contact persons required for system setup and billing.
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Payment Information: Billing details and payment methods when you purchase or subscribe to our services (processed securely by our payment partners).
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Support & Communication: Messages, inquiries, feedback, and any other content you send to us through our support channels or training programs.
Information We Collect Automatically
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Usage Data: How you interact with our systems (e.g., POS usage, ERP integrations, features used).
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Device & Technical Information: Device type, operating system, IP address, browser type, and device identifiers.
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Location Information: General location based on IP, or precise data if you enable location services.
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Cookies & Tracking: We use cookies and similar technologies to personalize and improve your experience.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our systems and integrations (POS, ERP, and e-billing).
- Process transactions, invoices, and client accounts.
- Send updates, alerts, and technical or security notices.
- Offer customer support, onboarding, and training.
- Personalize your experience across our services.
- Monitor usage trends and performance to enhance reliability.
- Detect and prevent fraud, misuse, or unauthorized activity.
- Comply with applicable financial, accounting, and data regulations.
4. Data Security
We employ industry-standard security measures — including encryption, access controls, and monitoring — to protect your information. However, no electronic system is completely secure; users share data at their own risk, and we encourage maintaining strong passwords and secure networks.
5. Your Rights and Choices
You may:
- Access and update your account information.
- Request deletion of your account and associated data.
- Unsubscribe from marketing communications.
- Request a copy of your personal data.
- Restrict certain types of processing.
To exercise these rights, contact us at admin@redbox.do.
6. International Data Transfers
Your data may be stored or processed in locations outside your country, including by our service providers. We implement appropriate safeguards to protect it under this Privacy Policy.
7. Children’s Privacy
Our systems are designed for business use and are not intended for individuals under 18. We do not knowingly collect information from minors.
8. Third-Party Services
Our ecosystem integrates with third-party tools such as ERP, payment gateways, and delivery platforms. We are not responsible for their privacy practices — please review their policies for more information.
9. Data Retention
We retain information as long as your account is active or as needed to comply with legal and accounting requirements.
10. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will be posted on our website with a new effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at:
Ave. Jhon F. Kennedy No. 88, 4th floor, Santo Domingo, Dominican Republic